Social Media Policy & Important Legal Information
Russell Investments Twitter Policy
The Russell Investments Australia Twitter account (@RussellInvestAU) is managed by Russell Investments team in Australia.
If you follow us, the type of tweets you would expect are as follows:
- Updates on the performance of investment markets
- Views from our Investment Strategy team
- Tips on how to structure your investment portfolio
- General tips for superannuation investors and retirees
- New research from our investment and consulting teams in Australia and around the world
- Coverage of Russell events
Important legal disclosures
Information contained on Russell's Twitter page that is provided by Russell is for informational purposes only and should not be considered as investment advice or a recommendation to invest in any particular security, strategy or investment product. Russell does not provide any tax, legal or accounting advice.
While Russell will use best endeavours to moderate the content on our Twitter page, we are not responsible for, and accept no liability for, comments made by third parties on the page. Further, we do not recommend or endorse the companies and persons whose pages we ‘follow’.
The information on Russell's Twitter page is provided for Australian residents only and is not for the consumption of any person who is a resident of any other country. References to currency are in Australian dollars unless otherwise specified.
Russell is not affiliated with Twitter and has no responsibility for its operations and services or for other Twitter service sites. Russell reserves the right to block any follower who posts content that is deemed inappropriate, offensive or defamatory, or which constitutes a recommendation or advertisement for a financial product or service. Russell is not responsible for the terms of use or privacy or security policies at Twitter. Use of the site is at your own risk.
Availability
We will update and monitor our Twitter account during business hours, Monday to Friday (AEST), excluding public holidays. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.
Contacting us
Please note that we are not able to help you with investment or product enquiries through our social media pages. If you have a question about your account or our products, contact your client relationship manager or our customer services team.
@Replies and Direct Messages
We welcome feedback and ideas from all our followers, and endeavour to join the conversations that are directed to us or specifically about Russell Investments (Australian) where possible. However, we are not able to reply individually to all the messages we receive via Twitter. Any complaints directed to us will be forwarded within Russell Investments for appropriate action. The Russell Investments Twitter Team reads all @replies and Direct Messages and ensures that any emerging themes or helpful suggestions are passed to the relevant people in Russell Investments (Australia).
Your security
Please keep your personal or sensitive information secure at all times; this includes your bank account details, birthday, home address, phone number, driver's licence or tax file number. You will never receive a request from us for such information. If you do receive such a request, please do not respond. Please forward information about any such a request to yoursupersolution@russellsuper.com and help us to maintain your security.
When interacting with us online, please take note of these recommendations:
- Never give out personal information online
- Never include bank account details in a tweet or direct message
- @RussellInvestAU will never ask you for your password or PIN.
If you have any questions or queries about our Twitter account, feel free to contact us on Twitter (@RussellInvestAU) or call +612 9229 5111.