Privacy Policy
This policy applies to Russell Investment Group Pty Ltd and Russell Investment Management Ltd.
This policy sets out what information we collect, how we use and store it, and what your rights are. We are bound by the Privacy Act 1988 which sets out how organisations should collect, use and store personal information about their customers.
What Personal Information Do We Collect?
We will only collect personal information that is necessary to provide you with a financial service or product, information about a financial service or product or other information that you have requested from us.
If you provide incomplete or inaccurate information, we may not be able to provide the financial service or product or information to you.
Examples of personal information that may be collected by us includes: name, contact details, date of birth, tax file number and bank account details.
On our web site we collect data to help us determine which pages are most popular, peak usage times and other information to help us make our site more efficient and easier to use. We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to gather broad demographic information.
When you visit our website we may set a 'cookie' on your machine (this is a small piece of system information stored on your hard drive) so when you next visit our site it links to your personal information that is stored on our system. If you do not wish us to use a cookie you can set your browser so it will not accept them.
Our website may contain links to other sites. We are not responsible for the privacy practices or the content of these websites.
How We Use Your Personal Information
We use personal information to provide you with financial products and services. We may use personal information for related purposes. We may share personal information with related companies, where it will remain confidential. We may use personal information to notify you about products and services that we, or related companies, offer.
We use external service providers, for example, for administration, custody or management of our financial products and services. We may provide your personal information to these service providers. The information will only be used for the purpose of providing the service.
We will only disclose personal information to a third party with your consent or as permitted by law or the Privacy Act. We will not sell your personal information to third parties.
How We Store Your Personal Information
We will take steps to ensure that personal information we hold is accurate, complete and up-to-date. If you think that we hold information about you that is incorrect in any way, please contact us.
We will take all reasonable measures to protect personal information that we hold from unauthorised access, modification or disclosure. We will, where practicable, destroy or permanently de-identify personal information that is no longer needed.
How to Access Your Personal Information
You may access the personal information we hold about you, except in circumstances where access may be denied under the Privacy Act. We reserve the right to determine the manner in which the information is accessed. If we deny you access we will provide you with a reason and, depending on the circumstances, we may provide sufficient access through mutually agreeable intermediaries.
If you request access to your personal information, you may be charged a fee for costs incurred such as photocopying, administration and postage.
Privacy Complaints
If you have any complaints about how we collect, use or store your personal information please contact us in writing:
The Complaints Manager
Russell Investment Group
GPO Box 3279
Sydney NSW 2001
Changes to Our Privacy Policy
We may change our privacy policy from time to time. This privacy policy was last amended on 17 July 2003.
Need to know more?
Contact Russell